Privacy Policy

Last Updated: June 2026

Siloe Skin ("we," "our," or "us") operates the e-commerce store hosted on Shopify. We are committed to protecting the privacy of our customers and visitors. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Information We Collect
When you visit the site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:
    •    Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.
    •    Payment Information: Payment card details (processed securely via Shopify Payments or third-party gateways; we do not store raw credit card numbers on our servers).
    •    Order History: Details about the holistic skincare products you purchase.

2. How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this information to:
    •    Communicate with you regarding your orders or account.
    •    Screen our orders for potential risk or fraud.
    •    When in line with the preferences you have shared with us, provide you with information or advertising relating to our products, skincare tips, or promotions.

3. Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example:
    •    Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
    •    Analytics: We use tools like Google Analytics to help us understand how our customers use the site.
    •    Shipping & Fulfillment: We share your contact and shipping address details with carrier services to deliver your physical products.

4. Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights
Depending on your location (such as if you are a resident of California or the EEA), you may have the right to access the personal information we hold about you, to port it to a new service, or to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the information below.

6. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at Kelly@siloe.skin or by mail using the details provided below:

Siloe Skin
Monroe, NC 28110